Enterprise Platforms Technology, Capital One
Senior Technical Writer (Contract)
Acted as the main point of contact for contributed pull request (PRs) submissions within GitHub. Assessed, reviewed for adherence to quality and compliance standards, and copy-edited incoming pull requests.
- Reviewed and copy-edited draft readme content from developers for adherence to templates, identifying content gaps and ensuring clarity, conciseness, and correctness in grammar and typos without altering technical accuracy.
- Utilized GitHub, Git, Markdown, and HTML 5 to produce and maintain high-quality technical documentation for developers and highly technical audiences.
- Communicated complex topics clearly, organized information logically and effectively for ease of understanding.
- Worked closely with the Developer Portal Team, supporting a developer portal user interface relied on by over 10,000 developers daily.
- Ensured all documentation adhered to Developer Operations (DevOps) and Software Development Life Cycle (SDLC) practices and standards.
- Maintained a comprehensive knowledge management system within Capital One Technology, specifically within shared services technology.
ICON Strategic Solutions
Document Control Lead, QA QCS Technical Writer
As a lead technical writer within R&D Quality group, collaborated, consulted, and supported cross-functional teams to streamline and simplify technical documentation processes for Takeda Research and Development (R&D), utilizing advanced skills in content management systems.
- Designed and implemented a comprehensive document control strategy that managed hundreds of technical documents, enhanced retrieval efficiency by 30%, and ensured 100% compliance with QA/QC standards.
- Developed and maintained project timelines, milestones, and writing activities utilizing project management software tools such as Monday.com.
- Collaborated with multiple stakeholders including document, content, and process owners to author and manage controlled documents (SOPs, TOOLs, FORMs, and Master Batch Records (MBRs)) within the R&D organization, ensuring compliance with regulatory standards.
- Designed and curated a comprehensive research and development writing style guide for the R&D Quality group, increasing document branding accuracy and consistency.
- Collaborated with cross-functional team members, subject matter experts, and reviewers to consistently deliver high-quality products.
- Led and facilitated weekly meetings with a technical writing group to improve internal processes and maintain documentation accuracy and adherence to style guide.
- Maintained data accuracy by managing metadata in document management system for over 500 documents, enabling efficient information architecture mapping.
- Led a team of writers to develop comprehensive technical writing guidelines and best practices.
PillPack (Amazon Pharmacy)
Technical Writer - Medical/Clinical
Supported and refined the information management system for Pillpack related documentation used across Amazon Pharmacy fulfillment sites nation-wide.
- Overhauled and standardized internal process documentation for pharmacists and technicians on the Pillpack fulfillment floor.
- Successfully converted majority of SJIs to xml metalanguage in Q3 through Q4, reaching an approximate 70% completion rate of all Pillpack SJIs. This achievement allowed for single-sourcing of information and better content reuse to promote consistency within documented processes.
- Collaborated with software development engineers (SDEs) within Amazon Pharmacy tech teams to bar raise, identify gaps, and formalize API documentation.
- Self-taught on fundamentals of good API documentation through personalized research and collaboration with SDEs to identify pain points of current API content and how APIs could be better utilized by the customer.
- Mentored writing colleagues on the basics of good API documentation and how to successfully write for APIs.
- Streamline internal packaging and fulfillment process by working with pharmacists and learning coordinators to vet existing process paths in conjunction with associated documentation in order to reduce medical related errors/events (MREs), and other issues as it relates to packaging and fulfillment of medications for Amazon Pharmacy patients.
- Generated a standard service level agreement (SLA) to create procedural documents for Pillpack fulfillment to build trust with stakeholders in regards to creating and delivering on documentation related requests in a timely manner while adhering to scope and projected deadlines.
- Planned and coordinated initiative to enhance Runbook documentation for better reference and searchability; Created the "gold standard" exemplar to pilot developer and IT support issues.
- Partnered with stakeholders throughout Amazon Pharmacy Services to support initiatives to elevate, standardize, and host Amazon Pharmacy documentation across Rx Billing, Rx Integrity, and Rx Acquisition departments.
Amazon Laboratories
Technical Writer - Medical/Clinical
Generated and formalized procedural documentation for scientists and laboratory technicians to safely conduct SAR-COV-2 in-house test results through the use of Saliva DirectTM test methods.
- Collaborated with key stakeholders to globalize and standardize clinical processes, where feasible, across laboratory sites nation-wide.
- Bar-raised and refined quality policy guidelines to outline good documentation practices as it relates to creating, formatting, revising and version control of laboratory documents.
- Implemented strategies to ensure protocols and procedures maintained a level of quality and version control as it went through the documentation lifecycle process.
- Joined forces with other writer colleagues to develop a unique information architecture system to manage clinical documentation and testing protocols utilized by laboratory personnel.
- Drove efforts with on-site clinicians, compliance, and quality stakeholders to ensure laboratory related documentation adhered to the highest level of CLIA and CAP regulatory standards.
Medtronic
Technical Writer
Originated and designed clear, concise instructional materials for safe and proper use of life-saving products and therapies for the nationally recognized Medtronic (legacy Neuromodulation) Restorative Therapies Group.
- Created New Product Introduction (NPI) programmer app labeling as lead technical writer for clinician and patient software platforms for Pelvic Health InterStim therapy; a breakthrough smartphone commercial-off-the-shelf application that allows for enhanced clinician programming capabilities and discreet patient use of a Medtronic device.
- Mentored and lead technical writing team members through internal initiatives to enhance current processes and practice efficiencies.
- Lead design phase reviews for labeling product deliverables and generate labeling according to intended use of product.
- Developed labeling product requirements to drive robust and comprehensive labeling for target audiences.
- Strictly adhered to federal, international regulations and industry labeling standards driven by FDA and TUV regulatory bodies.
- Lead project meetings to convey labeling development status, inter-dependencies, production issues, and timeline impacts.
- Initiated and implemented department objectives to standardize ISO symbol use for product labeling.
Digi International
Technical Writer
Shifted career toward a passion for communication, bringing clarity and accuracy to creating technical documents and manuals, explaining complex information in a clear and concise manner, and working with scientific staff to ensure accuracy of product descriptions.
- Self-education on HTML/CSS programming; translated pdf manuals into new, interactive HTML content.
- Generated XML/HTML-based web content for XBee cellular modems.
- Built Quick Start guides for Connectcore gateway, XBee, and Digi Smart Energy Gateway.
